Content Design

Organizations 
 

  • Autodesk

  • AT&T Interactive

  • Hewlett-Packard

  • Facebook

  • Google (Maps, smarthome)

  • BrightRoll

  • Yahoo!

  • Orchid

  • WeightWatchers

  • GetFeedback (Survey Monkey)

  • LA County Department of Public Health

  • Centers for Medicare

Activities
 

  • Project vision alignment

  • Top tasks workshop

  • Customer journey mapping

  • GV design sprint facilitation

  • Content-related research

  • Persona design

  • Content audits

  • Messaging frameworks & modeling

  • Content development / UX writing

  • Tooltips, guidance, and documentation

  • Product guides / walk-through

  • Release notes

  • Wordlists and taxonomies

  • Content style guides

  • Quick reference guides

  • Governance and process design

  • Change management

Tools
 

  • Optimal workshop

  • Usertesting.com

  • Survey tools

  • Notion

  • Word/Excel/Gdocs

  • Airtable

  • Miro/Mural

  • Figma

  • Marvel

  • Proto.io

  • Lucidchart

  • Powerpoint/Keynote/Slides

  • Screaming Frog

  • SEO tools

Samples
In order of recency, spanning 2012-2021